What to Expect - Emergency Tree Service Timeline

Hour 0–1: Initial Call

• You contact Down To Earth Tree Service after the storm/event.
• A representative collects your information and may request photos of the damage and property access points.
• They will also explain the process and send you the emergency services contract to sign.
  

Hours 1–4: Contract & Dispatch

• Once the contract is signed, the emergency team is scheduled.
• Same-day dispatch is typical for severe events (trees on structures, blocked driveways, safety hazards).
• Equipment and crews (including cranes if needed) are prepared and mobilized.
  

Hour 4–12: Emergency Mitigation

• The crew arrives on-site.
• A safety assessment is completed to stabilize the area.
• Emergency tree removal begins—this may involve cranes, rigging, or night operations to prevent further damage.
• The tree is removed from the structure/critical area.
  

Day 1–2: Documentation & Insurance Coordination

• Photos and job notes are finalized for insurance documentation.
• Down To Earth Tree Service communicates directly with your insurance company.
• You typically won’t need to pay upfront—they bill insurance directly.
  

Day 2–7: Adjuster & Follow-Up

• The insurance adjuster may review documentation, invoices, and site photos.
• The company works to justify emergency charges (minimums, crane use, emergency rates).
• If needed, they help you connect with repair contractors for roof, siding, or structural fixes.
  

Weeks 1–4: Resolution

• The insurance carrier processes the claim and issues payment directly to Down To Earth Tree Service.
  

You’re kept updated throughout, and only rarely does the homeowner need to step in (for disputes or clarifications). If repairs are ongoing, the company ensures the property is safe and cleared of debris.